We ship directly to you from our store in downtown Hays, KS. It might take a little longer, but it will be packed with love and care. Our favorite UPS, FedEx, and USPS drivers are from Hays, KS and we rely on them Monday – Fridays (but not weekends or holidays). Gift boxes will be delivered personally the day of order to within the Hays city limits if requested in the order. Examples would be to Hays Medical Center, a birthday gift to a home etc.
Due to the high volume around holidays, we kindly suggest you order early to avoid any unexpected delays. You can usually expect our in-stock items to ship within 5 business days and once we say “good-bye” it should be in your hands in 3-5 business days. Overnight shipping is not available. We ship during the week, Mondays – Fridays, but not weekends and holidays.
Please note that our most popular item, matches, can’t be shipped internationally and only to the contiguous 48 states. All our prices are in US dollars (in store and online) and are subject to all local state laws and applicable taxes. We work hard to ensure the most current merchandise information is available. We will contact you if for any reason, your merchandise is out of stock and won’t ship out immediately.
Occasionally, (and rare), an error will occur with pricing, product descriptions, and/or images of merchandise items. If so, we reserve the right to restrict orders of those items.
Some items are unusually large, heavy, or oddly shaped enough where an additional oversized item surcharge is warranted. We’ll let you know prior to checkout. This is calculated on size, weight, and distance. We regret that customized gift boxes cannot be cancelled once the order is placed. Any and all returns or exchanges need to be postmarked within 20 days of order date.